FAQs

1. Can I exchange my order?

Absolutely! Please refer to our refunds/exchanges page.

2. How Can I take care of my fabric?

3. Do you offer international shipping?

We currently only ship to Canada.

4. How do I check the status of my order?

Once your order is processed, you will receive a tracking number for your order. You can check the status of your order here.

5. How do I return my order?

Please refer to our product return/exchanges page.

6. Where can I find a sizing chart?

Sizing measurements are provided on our product pages.

7. When can I expect my order to be shipped?

Your order will be shipped out on the next business day. If you place an order on Friday, it will be shipped out on Monday. Check out our shipping policy for more information.

5. Where are our products made?

We take 'Made in Canada' to heart. All of our products are designed and manufactured Toronto and Montreal.

6. My discount code isn't working. What do I do?

Please email us at info@outreal.ca and we'll get to the bottom of it right away!