Frequently Asked Questions
Check out our most frequently asked questions. If you still need help, don't be shy to reach out to us at firstname.lastname@example.org
Absolutely! If you're not 100% satisfied with your order, you can return or exchange it for the right one. Check out our refund/exchange policy for details.
We currently only ship to Canada.
Once your order is processed, you will receive a tracking number. You can check the status of your order anytime on Canada Post.
We want you to get your order ASAP so you can tell us you love it! Orders are shipped out on the next business day. So, if you place an order on a Friday, it will be shipped out the following Monday. Check out our shipping policy for more information.
We now offer carbon-neutral deliveries!
Carbon offsetting involves calculating the amount of carbon emissions generated by a particular activity (such as shipping a package) and then purchasing an instrument that pays for avoiding or sequestering the same amount of carbon elsewhere in the environment.
You can purchase an offset (for less than $1 CAD) directly at checkout to help us #giveback to the environment! We use an awesome software solution developed by our friends at Cloverly to calculate the CO2 required to ship your package to you in real time and remove an equivalent amount of emissions elsewhere in the environment to offset the emissions that would occur otherwise. Our offsets are targeted to the Canadian economy, so that we can have a stronger local impact.
The golden question! While many sustainable fabrics (like Organic Cotton) are surprisingly simple to care for (and even get softer over time), other natural fabrics like Bamboo and Merino wool need a little extra TLC.
Be sure to check the 'care' section on our product pages for specific instructions. If you're ever unsure, here's our rule of thumb for everything we produce:
- Machine wash cold.
- Reshape if needed.
- Lay flat to dry.
- Press with warm iron as desired.
Most of our products are unisex. So ladies, you can expect a slightly looser fit with our apparel, and guys, you may wish to opt for the L or XL if you're looking for the same. Sizing measurements are provided on our product pages so you can be sure.
We take this 'Made in Canada' thing to heart. All of our products are currently designed and manufactured in Toronto and Montreal.
You can only use one discount code at a time (some have restrictions as to how many you can use). If you experience any nonsense trying to redeem your code, please email us at email@example.com and we'll get to the bottom of it right away!